Nav Avsar operates as an event and ticketing platform.

Depending on the particular Event, Nav Avsar may act as:

• the Event Organiser;
• a ticketing platform;
• a booking agent or ticketing agent;
• a facilitator or intermediary;
• a payment and booking facilitator; or
• in more than one of the above capacities.

Where an Event is organised by a third-party Event Organiser, certain personal information may need to be shared with that Event Organiser to facilitate the booking, admission, Event management, customer support, security, compliance or other legitimate Event-related requirements.

The applicable Event page or booking terms may provide additional information about the role of the Event Organiser.

Depending on how you use the Website and Services, we may collect the following categories of personal information.

Contact and Identification Information

This may include :

• full name;
• mobile number;
• email address;
• billing or communication address;
• age or date of birth, where required;
• gender, where specifically required for an Event or service;
• government-issued identification details, where required for verification or Event entry; and
• other information you voluntarily provide.

Booking and Transaction Information

This may include :

• Event selected;
• Ticket or Pass category;
• booking ID;
• order details;
• number of Tickets/Passes purchased;
• booking date and time;
• payment status;
• transaction reference;
• promotional or coupon codes;
• applicable fees, taxes and charges; and
• refund or cancellation information.

Payment Information

Payments may be processed through third-party payment gateways, banks or other authorised payment service providers.

We may receive transaction-related information such as payment status, transaction reference, payment method and related confirmation details.

We generally do not require or store confidential payment credentials such as your card PIN, CVV or banking password.

Payment providers may independently process payment information in accordance with their own privacy policies.

Account Information

Where account registration is available, we may collect:

• login credentials;
• account details;
• booking history;
• saved preferences;
• communication preferences; and
• other information associated with your account.

Communications and Support Information

If you contact us, we may collect information contained in :

• emails;
• phone calls;
• WhatsApp or other support communications;
• customer support requests;
• complaints;
• feedback;
• queries; and
• attachments or other information voluntarily provided by you.

Device and Technical Information

When you use the Website, certain technical information may be collected automatically, such as :

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from technical information;
• pages visited;
• referring website;
• date and time of access;
• session information;
• device identifiers; and
• other technical information necessary for website operation, security and analytics.

Cookies and Similar Technologies

We may use cookies, pixels, tags, SDKs and similar technologies to :

• operate the Website;
• remember preferences;
• maintain sessions;
• understand Website usage;
• improve performance;
• measure campaigns;
• prevent fraud;
• provide relevant communications; and
• understand how Users interact with our Services.

Where required, applicable cookie or consent mechanisms will be provided.

We may use personal information for purposes including :

Providing Services

To :

• create and manage User accounts;
• process Ticket and Pass bookings;
• issue booking confirmations;
• provide Tickets, Passes or QR codes;
• process payments;
• provide customer support;
• facilitate Event entry; and
• provide other services requested by you.

Event Management

To :

• communicate Event details;
• provide Event updates;
• manage attendance;
• verify identity where required;
• facilitate security and access control;
• manage seating or other Event arrangements;
• coordinate with Event Organisers and venues; and
• fulfil Event-specific requirements.

Communication

To send :

• booking confirmations;
• payment confirmations;
• Ticket/Pass information;
• Event reminders;
• changes to Event schedules or venues;
• cancellation or postponement information;
• customer support responses;
• important service notifications; and
• other communications necessary to provide the Services.

Customer Support

To respond to :

• queries;
• complaints;
• refund-related requests;
• booking issues;
• technical issues; and
• other support requests.

Security and Fraud Prevention

To :

• detect and prevent fraud;
• identify unauthorised transactions;
• prevent misuse of Tickets/Passes;
• protect the Website and Users;
• investigate suspicious activity;
• maintain system security; and
• comply with applicable security requirements.

Website Improvement and Analytics

To :

• understand Website usage;
• improve Website functionality;
• identify technical problems;
• analyse traffic and usage patterns;
• improve User experience; and
• develop or improve our Services.

Marketing and Promotions

Where permitted by applicable law and based on the appropriate consent or lawful basis, we may use personal information to communicate:

• Events;
• offers;
• promotions;
• discounts;
• new services;
• announcements; and
• other marketing communications.

You may opt out of promotional communications through the available unsubscribe mechanism or by contacting us.

Withdrawal of consent for promotional communications will not affect transactional or essential service communications.

Legal and Regulatory Compliance

We may process or disclose personal information where reasonably necessary to:

• comply with applicable laws;
• comply with lawful requests from government authorities;
• respond to court orders or legal processes;
• investigate fraud or unlawful activity;
• protect our legal rights; or
• comply with regulatory obligations.

We process personal information only for lawful and relevant purposes.

Depending on the circumstances, processing may be based on :

• your consent;
• your request for a product or service;
• fulfilment of a booking or transaction;
• compliance with applicable legal obligations;
• legitimate and lawful business purposes, where permitted;
• protection against fraud, misuse or security threats; or
• other grounds permitted under applicable law.

Where consent is required, we will seek consent through an appropriate mechanism.

Where consent is relied upon, you may withdraw it in accordance with the applicable process. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.

Where personal information is collected directly from you for purposes requiring consent, we will provide appropriate notice describing the categories of personal information being collected and the purposes for which it is processed.

Where required by applicable law, consent requests will be presented in clear and understandable language and will be distinguishable from unrelated information.

You may withdraw consent where applicable through the mechanism provided by us.

Withdrawal of consent may affect our ability to provide certain Services where the relevant personal information is necessary for those Services.

We may share personal information with appropriate parties where reasonably necessary for the purposes described in this Privacy Policy.

These parties may include :

Event Organisers

Where Nav Avsar is not the Event Organiser, relevant information may be shared with the Event Organiser for purposes such as :

• booking fulfilment;
• Event admission;
• attendee management;
• customer support;
• security;
• Event communications;
• venue management; and
• other Event-related requirements.

Payment Service Providers

Information may be shared with payment gateways, banks, financial institutions and payment processors to process and verify transactions.

Technology and Service Providers

We may use third-party providers for :

• hosting;
• cloud infrastructure;
• website operations;
• analytics;
• communication;
• email delivery;
• SMS;
• WhatsApp or messaging;
• customer support;
• security;
• fraud prevention;
• ticket generation; and
• other technology services.

Such providers may process personal information on our behalf or as otherwise permitted by applicable law.

Venues and Event Partners

Where required for Event operations, information may be shared with venues, security agencies, Event production partners and other authorised Event service providers.

Legal and Government Authorities

We may disclose information where required or permitted by applicable law, court order, regulatory requirement or lawful government request.

Business Transfers

If Nav Avsar or any part of its business is reorganised, merged, transferred, acquired or otherwise subject to a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

The Website may integrate with or provide links to third-party services.

These may include :

• payment gateways;
• ticketing platforms;
• Event Organisers;
• social media platforms;
• analytics providers;
• communication providers; and
• other service providers.

Each third party may process personal information in accordance with its own privacy policy and terms.

We encourage Users to review the privacy policies of relevant third-party services before using them.

Some of our technology, hosting, analytics, communication or service providers may process personal information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate contractual, technical and organisational safeguards.

We take reasonable technical and organisational measures designed to protect personal information against :

• unauthorised access;
• unauthorised disclosure;
• alteration;
• loss;
• misuse;
• destruction; and
• other security risks.

Security measures may include access controls, authentication mechanisms, encryption or other appropriate safeguards depending on the nature and sensitivity of the information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should immediately notify us if they suspect unauthorised access.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including :

• providing Services;
• maintaining booking and transaction records;
• customer support;
• accounting and financial requirements;
• fraud prevention;
• dispute resolution;
• legal and regulatory compliance; and
• other legitimate and lawful purposes.

When personal information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our internal retention practices.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

Subject to applicable law, you may have rights in relation to your personal information, including rights to :

• access information about the processing of your personal information;
• request correction of inaccurate or incomplete information;
• request deletion of personal information where permitted;
• withdraw consent where processing is based on consent;
• obtain information regarding processing and sharing, where applicable;
• nominate another individual to exercise rights in accordance with applicable law; and
• raise a grievance regarding the processing of your personal information.

The availability and scope of these rights may depend on the applicable legal framework and the circumstances of processing.

To submit a privacy-related request, you may contact us at :

Email : support@nav-avsar.in

Contact : +91 90996 52000

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorised access.

We will endeavour to respond to valid requests within the period prescribed by applicable law.

If a request cannot be fulfilled, we may explain the reason to the extent permitted by law.

If you have a complaint, concern or grievance regarding the processing of your personal information, you may contact us at:

Email : support@nav-avsar.in

Contact : +91 90996 52000

Please include sufficient information to help us understand and investigate your concern, such as your name, registered mobile number/email address, booking ID, nature of the complaint and relevant supporting information.

Where required by applicable law, details of the designated Grievance Officer or other responsible person will be published on the Website.

The Website is not intended to knowingly collect personal information directly from children except where such collection is permitted by applicable law and is necessary for the relevant Service or Event.

Where an Event permits children to attend, booking or registration involving a child should be completed by a parent, legal guardian or other person authorised to do so.

Where applicable law requires verifiable parental consent or other safeguards for processing a child's personal information, we will follow the applicable requirements.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us at :

Email : support@nav-avsar.in

We may use cookies and similar technologies to operate and improve the Website.

Cookies may be used for :

• essential Website functionality;
• account and session management;
• security;
• preferences;
• analytics;
• performance measurement;
• advertising or campaign measurement, where applicable; and
• understanding User behaviour.

You may be able to control cookies through your browser settings or other mechanisms provided on the Website.

Disabling certain cookies may affect the availability or functionality of some Website features.

We may send promotional communications where permitted by applicable law and where we have the appropriate permission or lawful basis.

You may opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting:

Email : support@nav-avsar.in

Please note that even if you opt out of promotional communications, we may continue to send essential transactional or service-related communications, such as booking confirmations, payment updates, Event changes, cancellation information or security notifications.

Events may be photographed, filmed or recorded by Nav Avsar, Event Organisers, venues, authorised media partners or other authorised personnel.

Where applicable and permitted by law, such content may be used for :

• Event documentation;
• publicity;
• marketing;
• social media;
• promotional campaigns;
• editorial coverage; and
• other legitimate Event-related purposes.

Where separate consent is legally required for a particular use, the applicable consent mechanism will be followed.

You are responsible for ensuring that the personal information provided by you is accurate, complete and current.

If your information changes, you should update it through the available account functionality or contact us.

We are not responsible for consequences arising from inaccurate or incomplete information supplied by you, except to the extent required by applicable law.

If you create an account on the Website, you are responsible for maintaining the confidentiality of your login credentials.

You should :

• use a strong password where applicable;
• not share your password or OTP;
• log out from shared devices;
• avoid sharing account credentials with third parties; and
• notify us immediately of suspected unauthorised access.

Na Avsar will not ask you to disclose your password, card PIN, CVV or banking password through unsolicited communication.

In the event of a personal data breach, we will take reasonable steps to investigate, contain and address the incident and make notifications to affected individuals and/or authorities where required by applicable law.

We may also take measures necessary to mitigate potential harm and prevent recurrence.

We may update this Privacy Policy from time to time to reflect :

• changes in our Services;
• changes in technology;
• changes in our data practices;
• changes in applicable law;
• regulatory developments; or
• other operational requirements.

The updated version will be published on the Website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction in Surat, Gujarat, India shall have jurisdiction over matters arising from or relating to this Privacy Policy.

For privacy-related questions, requests, complaints or grievances, please contact :

Nav Avsar / Shubh Avsar
251, Shree Ambica,
Beside Yash Plaza, Varachha Road,
Surat, Gujarat – 395006, India.

Email : support@nav-avsar.in

Contact : +91 90996 52000

Website : www.nav-avsar.in